Billing

Billing shows the organization’s subscription, remaining credits, usage, billing history, and plan controls. Billing Read access lets you view the page; Billing Write access is needed to make changes.

Subscription Status

The top of the page shows the current plan and billing period, whether the subscription is active or scheduled to end, and a billing-management action when self-service management is available.

Usage Tracking

The credit summary shows credits remaining and used in the current cycle. Usage by category breaks the total down across Jobs, campaign and welcome messages, AI Agent replies, alerts, Pulse checks, document transcription, and standalone Official WhatsApp API messages at 0.1 credit each. Messages already metered through AI Agents, campaigns, or welcome automation are not charged again for WABA delivery. When available, the page compares usage with the same point in the previous cycle and warns about low credit balances or unsettled overages.

Subscription Management

Plan settings lets eligible organizations choose monthly credits, billing cadence, and payment currency, then review the estimated charge before confirming. Additional connected WhatsApp numbers increase the required credits and may be prorated during the current cycle. Where shown, complete the billing profile with the business name, GST number, and billing address before payment.

Use billing history to review earlier cycles, included and used credits, overages, and charged amounts. If the workspace is inactive or payment needs attention, follow the action displayed on the Billing page to restore service.